Job Description

  • Job LocationsUS-FL-Fort Lauderdale
    Posted Date2 weeks ago(11/4/2019 2:33 PM)
  • Overview & Benefits

    The primary role of the Medical Staff Manager is to oversee the Credentialing Coordinators to ensure they are providing exemplary customer service to the Medical Staff Office. The Medical Staff Manager will meet with the Sales Managers and Directors daily to review upcoming placements (12 days out) and report any possible issues that may cause delays or cancellations.

    Medical Staff Managers are a key role in the overall customer and client experience journey in that they must understand client MSO needs and expectations and translate them into operating processes for their assigned Credentialing Coordinators to prepare files to each client’s satisfaction. They are the Hayes Locums brand to MSOs, and must build and strengthen the trust, interaction quality, and effectiveness of the relationship.

    Responsibilities

    • Leads, coaches, and develops a team of Credentialiers to deliver outstanding white glove service to our customers; Physicians and Medical Staff Offices
    • Establishes client-tailored protocols and templates to ensure a customized/ personalized experience
    • Remain actively in touch with each client in a way which builds and develops the healthy working relationship between Hayes Locums and each client
    • Translates specific client needs into effective and efficient processes, standards, and goals for the Credentialing Coordinators to follow
    • Sets specific goals with their assigned Credentialing Coordinators, meets regularly to discuss progress, holds them accountable for not meeting goals consistently, and rewards team members as appropriate
    • Communicates up, down, and sideways in a professional and concise, yet throughout manner when issues arise; articulating the issue, it’s cause, the actions taken to address/solve it, and any other pertinent information which helps to inform the optimal solution
    • Seeks to find areas where risks or poor outcomes are likely, develops solutions to address them in advance, and communicates with others as needed to ensure risks are mitigated where they are in the locus of control of the Medical Staff Manager
    • Manages the administrative activities associated with managing teams at Hayes Locums
    • Holds self-and others accountable for ensuring goals are met

    Qualifications

    • Bachelor's Degree in Business or other related field
    • Customer-service oriented passionate about resolving customer issues quickly and completely
    • At least 2 years of people leadership experience
    • At least 5 years in customer success
    • Preferred: 6 sigma, lean sigma, or process improvement background
    • Preferred: Experience in national account support services or customer success
    • Preferred: Experience in credentialing
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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